Sage, a world-leading payroll software company, was hit by an outage, leaving customers unable to log into accounts.
Sage is a cloud-based payroll solution that helps businesses manage payroll processes, including calculating wages and taxes, generating payslips, and managing employee data, all while ensuring compliance with relevant regulations
The company’s service dashboard showed a ‘partial outage’ for clients in North America, Europe and the Asia Pacific.
A company spokesperson told DailyMail.com: ‘During a scheduled testing activity, some Sage Intacct customers experienced a temporary interruption in access to database servers for approximately one hour.
‘This issue did not affect payroll processing within the product. It was quickly identified and resolved, and systems are now operating as normal for customers.’
Downdetector, a site that monitors online outages, showed issues hit Sage around 8am ET.
Users cited problems with logging in to accounts and accessing the website.
Sage is used by more than six million companies worldwide.
Sage, a world leading payroll software company, has been hit by an outage, leaving customers unable to log into accounts
Downdetector’s outage map showrf New York City is in the red, likely due to many companies just starting the work day.
Sage’s service dashboard showed Intacct and AutoEntry are experiencing outages.
Intacct is a cloud-based, multi-entity accounting, budgeting, and financial management software.
The system provides features like real-time dashboards, order management, and multi-dimensional financial reporting.
AutoEntry is a cloud-based application that automates data entry for accounting and bookkeeping practices by capturing, categorizing, and publishing financial documents directly into accounting software, eliminating manual data entry.
‘We have identified a global issue preventing customers from exporting data using the ‘Generic’ and ‘Relate AP’ formats in AccountsPrep, shared Sage in regards to issues hitting AutoEntry.
‘All other product functionalities are performing as expected.
‘As a workaround customers can export their data by switching to another available format.We are working on a permanent fix.’
