SKY customers were left fuming after millions were hit with a price rise – but then they managed to turn it into a discount.
The TV giant hit customers with a price hike – which they are allowed to do, even mid-contract.
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Higher prices are due to apply to customers’ bills from April 1, 2025.
The increase depends on which services the customer uses – but the average nationwide is a jump of 6.2%.
One unhappy customer took a picture of the letter she got through the door outlining changes to her payments.
It reads: “Effective from 1 April 2025, the service below will have the following price change per month: Sky Broadband Superfast +£3.”
Seething punters have flocked online to vent their frustrations over the price spike.
“I just left and moved to Vodafone,” one said.
However, others have managed to snag a discount on their Sky bill.
Another wrote: “Letter received from Sky this morning saying my internet price was increasing by £3.
“The service isn’t the best anyway and wasn’t paying £34.50 a month just for internet.
“Rang Sky, they have added a discount onto my account to counter the price increase and will actually be paying less than what I currently do.”
Another weighed in: “I got my Sky package down from £177 to £160, not much but it helps.”
How much your bill will rise
Sky’s price adjustments are not based on inflation, which means the amount your bill will increase depends on the Sky products you have and any additional services you subscribe to.
If you currently pay £39 a month for Sky TV, Netflix and Full Fibre 150 broadband then your bill will increase by £2.42.
From April you will pay £41.42 a month.
Customers who pay £35 per month for Sky’s Essential TV and Full Fibre 150 will see their bill rise to £37.17 a month.
This is an increase of £2.17 a month, or £26.04 a year.
Meanwhile, those who are subscribed to Sky’s Essential TV and Full Fibre Gigafast Broadband at £51 a month will see their bill rise to £54.16 a month.
This is a cost increase of £3.16, or £37.92 a year.
A Sky spokesperson said: “Our Sky broadband and TV products will see an average increase of 6.2% from April.
“We have worked hard to minimise the financial impact to customers while ensuring we maintain incredible value across our products and continue to invest in the services and experiences they know and love.”
Sky also owns Now Broadband and will extend the same mid-contract price increases to customers of this service.
Sky Broadband Basics social tariffs will be exempt from the price increases.
